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Across Canada Coverage | back to top |
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- Our services are available to destinations Canada-wide.
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Multi-Level Service | back to top |
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- We offer six levels of flexible service through Totalline Transport and our expedited division, Premier Express.
- Increase your market share by offering your customers flexible and proactive ordering and delivery choices.
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Warehousing Services | back to top |
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- Long or short term warehousing is available at our 6 secure locations and distribution facilities.
- Our record for order fulfillment - paperwork and shipping accuracy is 99%.
- You get the convenience of a "total line" of transportation and warehousing with just one carrier.
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U.S.A. Services - TLC Logistics Division | back to top |
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- We offer personal contact, daily follow-ups and error-free billing.
- We're one call away for all of your U.S. shipments and specialty moves.
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Low Loss and Damage Ratio | back to top |
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- Our loss and damage ration is considered to be the lowest in the industry at 0.0011%.
- This is assurance that your product will arrive intact and in the same condition it was shipped.
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On-Time Delivery | back to top |
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- Totalline Transport operates at a 99% on-time performance ratio.
- You'll get your goods where you need them, when you need them.
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Safe Equipment | back to top |
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- We operate safe equipment with a maintenance program that exceeds National Safety Code requirements.
- You will have the confidence in knowing that your company's reputation will be protected.
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After Hours Availability | back to top |
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- We offer greater flexibility with our pick-up and delivery times.
- Offering our customers more flexibility and opportunity for later cut off times on orders.
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IT Capabilities | back to top |
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- Operating within a network environment where all of our branches are linked on-line.
- Image scanning of documents. This has been in place since early 2001. Customers can access scanned copies of Bills of Lading and Proof of Deliveries simply by e-mailing or faxing our customer service department. Representatives will promptly e-mail or fax the electronically scanned proof of deliveries back to the customer.
- We are EDI capable. - 204, 210, 214
- Manifests are produced electronically. Customers are able to trace shipments with our customer service representatives by any one of the following methods: by shipment date, consignee, bill of lading number, or purchase order number.
- Our warehousing software system efficiently manages inventory control, order entry, and tracks the location of products in our warehouses. We have recently added the capability of bar code scanning of goods shipped and received at our Calgary terminal.
- Our TLC Logistics division has on-line dispatch. Totalline is scheduled to offer this same service in 2002.
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Dangerous Goods Expertise | back to top |
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- Certified handling of dangerous goods.
- Hazardous products are safe in our hands.
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Positive Image | back to top |
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- We use clean, new equipment.
- Our drivers are uniformed and courteous.
- Be assured that your corporate image will be protected and enhanced when you use Totalline.
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Personalized Service | back to top |
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- Personal customer service with friendly, helpful staff.
- Prompt, personal service 24 hours a day, 7 days a week.
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Heated Service | back to top |
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- Available from November until April, 7 days a week.
- Protect your perishable and weather-sensitive products with just one carrier.
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Weekend/Holiday Service | back to top |
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- Around the clock emergency service, 24 hours a day, including weekends and holidays.
- There is always someone to call at Totalline in case of an emergency with your after-hours shipment.
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Air Ride Logistic Equipment | back to top |
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- Air ride logistic equipment is available upon request.
- Your extra sensitive and high value products will be transported safely.
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Innovative Solutions | back to top |
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- Our consultative representatives will provide you with a thorough needs assessment.
- You'll receive customized service that is tailored to your needs.
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