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Checking your freight for shortages or visible damage is an important part of standard receiving processes. If you should encounter loss or damage, notify your driver and follow these steps:
For shortages: If you think part of your shipment is missing, count the pieces and check the number against what is indicated on the delivery receipt. Write a precise note describing the shortage on both your copy and Totalline's copy of the freight bill.
Tracing a shortage: To trace a shipment shortage, contact the Customer Service (OS&D) team at your local Totalline Transport terminal. The customer representative will work to locate the shortage. Before you call ensure that the following information is readily available:
- Probill Number
- Billing date
- Names & Addresses of shipper & consignee
- Number of pieces in the shipment
- Number of pieces missing
- Delivery date
- Complete description of missing pieces including color, size, etc.
- Any part or serial numbers on the goods
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